Cancellation Policy
Your order must be in "Confirmed" or "Processing" status. Once the order has been shipped, it cannot be cancelled.
You must initiate the cancellation within 1 hour of placing the order.
Contact our customer support team via email, phone, or chat to request a cancellation.
Provide the following information to our customer support team:
Once we receive your cancellation request, we will review it and approve or deny the cancellation.
If your order has not been shipped, we will process a refund to the original payment method used to make the purchase.
Refunds may take up to 3 business days to process.
The following products are not eligible for cancellations:
Contact Us
If you have any questions or concerns about our cancellation policy, please contact our customer support team at support@tienda.co.ke. We are happy to assist you in any way we can.
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