At Tienda, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our on-demand delivery platform, vendor portal, and delivery man app, which includes our website, tienda.co.ke, and our mobile applications (collectively, the “Platform”).
Information We Collect
We may collect the following types of information when you use our Platform:
1.1 Personal Information
We collect personal information that you provide to us, such as your name, phone number, email address, and delivery address, when you create an account, place an order, or communicate with us.
1.2 Payment Information
We collect payment information, such as your credit or debit card number and billing address, when you place an order on our Platform.
1.3 Order Information
We collect information about the orders you place on our Platform, including the products you order and the delivery address.
1.4 Device Information
We collect information about the devices you use to access our Platform, such as your IP address, device type, and operating system.
1.5 Usage Information
We collect information about how you use our Platform, such as the pages you visit, the time and date of your visit, and the actions you take while using our Platform.
1.6 Vendor Information
If you are a vendor using our vendor portal, we collect information about your business, including your business name, tax identification number, and bank account information.
1.7 Delivery Man Information
If you are a delivery man using our delivery man app, we collect information about your location, vehicle information, and order contacts.
Account Deletion:
Accessing Profile Settings:
Locating Account Deletion Option:
Initiating Account Deletion:
Confirmation and Final Steps:
Confirmation of Deletion:
NOTE: After deleting account all personal data are erased from our database and cannot be retrieved.
Tienda Driver App Data Usage:
The Tienda Driver App collects real-time location data, device location data, and runs in the background. We collect this information to help with order tracking and the availability of drivers. The location data helps us to match drivers with nearby orders and to provide accurate delivery estimates to our customers. The app runs in the background to ensure that drivers can continue to receive order notifications and updates even when the app is not actively open on their device.
At Tienda, we take your privacy seriously and are committed to protecting your personal information. We will never sell or share your data with third parties without your explicit consent.
By downloading and using the Tienda Driver App, you agree to our Privacy Policy and the collection and use of your data as described above.
How We Use Your Information
We use your information for the following purposes:
2.1 Providing Services
We use your information to provide our delivery services to you, including processing your orders, delivering products, and providing customer support.
2.2 Improving our Platform
We use your information to improve our Platform and develop new features, products, and services.
2.3 Marketing and Promotions
We may use your information to send you marketing and promotional materials about our Platform, products, and services. You may opt-out of receiving these communications at any time.
2.4 Vendor and Delivery Man Services
We use vendor and delivery man information to provide our vendor portal and delivery man app services, including processing payments, tracking orders, and assigning deliveries.
2.5 Legal Requirements
We may use your information to comply with legal requirements, such as responding to subpoenas, court orders, or other legal processes.
How We Protect Your Information
We take the security of your information seriously and have implemented reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, use, or disclosure.
Information Sharing
We may share your information with third parties in the following circumstances:
4.1 Service Providers
We may share your information with third-party service providers who help us provide our services to you, such as payment processors, delivery partners, and customer support providers.
4.2 Business Transfers
We may share your information with third parties in connection with a merger, acquisition, or sale of our business or assets.
4.3 Legal Requirements
We may share your information with third parties to comply with legal requirements, such as responding to subpoenas, court orders, or other legal processes.
4.4 Vendors and Delivery Men
If you are a vendor or delivery man using our Platform, we may share your information with customers who place orders with you or who receive deliveries from you.
You’re Choices
You have the following choices regarding the use of your information:
5.1 Account Information
You may update or delete your account information at any time by logging into your account or contacting our customer support team.
5.2 Marketing Communications
You may opt-out of receiving marketing communications from us by following the instructions in the communication or contacting our customer support team.
5.3 Cookies and Tracking Technologies
You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
Children’s Privacy
Our Platform is not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under the age of 18.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on our Platform prior to the effective date of the changes. Your continued use of our Platform after the effective date of the changes indicates your agreement to the updated Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at Here
