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Privacy Policy

Tienda Privacy Policy

Effective Date: 19/06/2025

At Tienda, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our services, including the Tienda website (www.tienda.co.ke), our mobile apps (customer app, vendor portal, and driver app), and any related services (collectively referred to as the “Platform”).

1. Information We Collect

We collect different types of information depending on how you use our Platform:

1.1 Personal Information

We collect:

  1. Name
  2. Phone number
  3. Email address
  4. Delivery address
  5. National ID Card details (Drivers only)

Used for: KYC, account setup, customer support, and order fulfillment.

1.2 Payment Information

We collect:

  1. Credit or debit card details, OR;
  2. MPESA information, and
  3. Billing address

Used for: processing and completing your transactions. Payments are handled securely via trusted third-party payment processors.

1.3 Order Information

We collect:

  1. Product and order details
  2. Order history
  3. Delivery addresses

Used for: processing and tracking your orders.

1.4 Device & Usage Information

We collect:

  1. IP address
  2. Device type
  3. Operating system
  4. Browser type
  5. App usage patterns (e.g., pages visited, time spent)

Used for: improving our Platform, app performance, and troubleshooting.

1.5 Location Data (Driver App Only)

If you are a delivery partner, we collect:

  1. Real-time GPS location
  2. Background location data (even when the app is closed)

Used for: assigning orders, route optimization, and real-time tracking. This data is collected only with your permission and is essential for delivery operations.

1.6 Vendor Information

If you are a vendor, we collect:

  1. Business name
  2. KRA PIN
  3. Bank account information
  4. Shop Contact information

Used for: vendor payments, order management, and service delivery.

2. How We Use Your Information

We use your data to:

  1. Provide and improve our services
  2. Process orders and manage deliveries
  3. Communicate with you
  4. Facilitate payments and refunds
  5. Enhance user experience
  6. Ensure driver and order tracking accuracy
  7. Fulfill legal and regulatory obligations

3. Data Sharing

We do not sell your personal data. However, we may share your information in the following situations:

3.1 With Service Providers

  • For payments, delivery logistics, technical support, or cloud storage

3.2 With Vendors and Delivery Partners

  • To enable product delivery and coordination

3.3 With Customers (for Drivers and Vendors)

  • Sharing delivery-related data like contact and location info as needed

3.4 Legal Obligations

  • If required by law, court order, or to protect our legal rights

3.5 Business Transfers

  • If Tienda is involved in a merger, acquisition, or asset sale

4. Data Retention and Security

We implement industry-standard security measures to protect your data. Your information is encrypted during transmission and stored securely.

We retain data only for as long as necessary to:

  1. Provide our services
  2. Comply with legal obligations
  3. Resolve disputes

5. Your Choices and Rights

5.1 Access and Updates

You can view or update your profile by logging into your account.

5.2 Account Deletion

To delete your account:

  1. Open the app and go to your profile

  2. Tap on profile

  3. Choose Delete Account and follow the confirmation steps

Note: Once your account is deleted, your data is permanently erased and cannot be recovered.

5.3 Marketing Preferences

You can opt out of marketing messages at any time by:

  • Clicking the "unsubscribe" link in emails

  • Updating your preferences in the app

  • Contacting us directly

5.4 Cookies and Tracking

You can manage cookies through your browser settings. However, disabling cookies may limit some functionality on our Platform.

6. Children’s Privacy

Our Platform is not intended for users under 18 years old. We do not knowingly collect data from minors. If we learn that we have, we will delete the information promptly.

7. Changes to This Policy

We may update this policy periodically. If we make significant changes, we’ll notify you via email or in-app messages. Continued use of the Platform after updates means you agree to the new policy.

8. Contact Us

For questions, concerns, or data-related requests, please contact us:

Email: admin@tienda.co.ke

9. Tienda Driver App – Background Location Use

The Tienda Driver App collects background location data to support order matching, route optimization, and delivery tracking even when the app is closed or not in use. This ensures uninterrupted delivery operations and timely notifications. Background location access is always disclosed and must be explicitly granted by the driver.